Reintroducing the sharp-end operator to organizational learning: How accident reports are used by maritime officers

When accidents occur in the maritime domain substantial efforts are devoted to their investigations order improve safety at sea. Investigations often result detailed and elaborate descriptions of sequence events root cause factors form accident reports. carried out by governmental investigative bodies made available public reports, typically contain recommendations intended facilitate learning individual, organizational institutional levels. Several studies explore how reports used for learning, however, less discuss sharp-end operators utilize this information as a tool learning. This exploratory study interviews 18 Norwegian deck officers better understand seafarers acquire, use value investigation means developing own professional practice. Results indicate relatively low rate utilization original The barriers format scope that limited interest them tool, favouring alternative sources, formats transformed which focuses on storytelling narrative-driven style more relatable specific work practices backgrounds.